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    <body>&lt;p&gt;This is the place to ask and get answers.&lt;br /&gt;&lt;br /&gt; The 'Knowledge Base' on the right of your screen is a great place to start because it has answers to some of the most frequently-asked questions and it is always available.  You can also &lt;a href=&quot;mailto:support@narcissismhelp.com&quot;&gt;send us an email&lt;/a&gt; or &lt;a href=&quot;/requests/portal/new&quot;&gt;submit a support request&lt;/a&gt; and a real person will respond within 24 hours.&lt;/p&gt;
&lt;p&gt;Hang in there,&lt;br /&gt;Kim and Steve Cooper&lt;/p&gt;
&lt;p&gt;&lt;a href=&quot;mailto:support@narcissismhelp.com&quot;&gt;support@narcissismhelp.com&lt;/a&gt;&lt;/p&gt;</body>
    <created-at type="datetime">2009-07-23T07:35:28+10:00</created-at>
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    <forum-id type="integer">57297</forum-id>
    <hits type="integer">248</hits>
    <id type="integer">48056</id>
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    <replied-by type="integer">Steve Cooper</replied-by>
    <submitter-id type="integer">3132072</submitter-id>
    <title>Need help?  Ask us!</title>
    <updated-at type="datetime">2009-07-23T07:41:09+10:00</updated-at>
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  </entry>
  <entry>
    <body>&lt;p&gt;After years of juggling customer emails from a handful of different
email addresses, we are excited to reveal our new and improved help
desk to better serve you.&amp;nbsp; We will be expanding the help desk features
as we go, so please watch and let us know what you think.&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;One area that we hope will be especially helpful will be the &quot;&lt;strong&gt;Knowledge Base&lt;/strong&gt;&quot; so please keep your eyes peeled...&amp;nbsp; :-)&lt;/p&gt;
&lt;p&gt;&lt;br /&gt;Hang in there,&lt;/p&gt;
&lt;p&gt;Kim &amp;amp; Steve&lt;/p&gt;</body>
    <created-at type="datetime">2009-07-21T15:47:48+10:00</created-at>
    <current-tags>base desk help knowledge</current-tags>
    <forum-id type="integer">57297</forum-id>
    <hits type="integer">159</hits>
    <id type="integer">47643</id>
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    <replied-by type="integer">Steve Cooper</replied-by>
    <submitter-id type="integer">3132072</submitter-id>
    <title>Welcome to our Help Desk!</title>
    <updated-at type="datetime">2009-07-22T01:31:59+10:00</updated-at>
    <posts type="array"/>
  </entry>
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